Health Tourism Facilitator Training

2020 Health Tourism
Facilitator Symposium

Wednesday, May 26-27, 2019

You can see the potential as clear as the nose on your face. But if you don’t know how to facilitate patient care, if you don’t understand the language of medicine, the objectives of hospital executives or how connect with the market of suppliers and customers, the potential never evolves to real, tangible revenues and business success.

The leading professional event for facilitators, case managers and hospital employees who sell and coordinate medical travel and health tourism services.

Register Today and save $100 with Early Registration Pricing!

Wednesday, May 26-27, 2020
Desert Garden Inn, St George Utah

Dynamic training, seasoned faculty and unmatched, interactive learning make the 2020 Medical Tourism Facilitator Symposium the leading professional event for facilitators, case managers, and hospital internal staff involved with coordinating and selling medical and dental travel packages and health tourism services.

  • The symposium is designed and delivered by seasoned faculty with decades of practical experience and a finger on the pulse of emerging challenges and best practices.
  • Attendees take part in unparalleled interdisciplinary networking and collaborative problem solving. Healthcare organizations send their internal staff and departmental teams to learn concrete strategies for streamlining key processes, and fostering internal and external cohesion.
  • Flexible session tracks allow attendees to custom-fit their training trajectories to their career and business focuses and experience levels.


7:00-8:00  Registration, Continental Breakfast

8:00-9:00  Welcome and Keynote: Dr Maria Todd

9:10 – 10:10 The fundamental roles and responsibilities of facilitators in various workplace settings within the health travel industry. Are you meeting or exceeding expectations and doing everything you can and should do?

10:10 – 10:40 Networking & Stretch Break

10:40 – 11:40  Medical & Dental Tourism Product and Package Development: What to include, what to leave out and how to price your custom tailored medical tourism packages for profit.

11:40 -12:40  Lunch – provided

12:40 – 1:40  Breakout sessions

1:50 – 2:50  Breakout sessions

2:50 – 3:20  Networking & Stretch Break

3:20 – 4:20  Breakout Sessions

4:30 – 5:30  Wrap up session

5:30 – 6:30  Networking Reception


7:00-8:00  Continental Breakfast

8:00-9:00  Current trends in inpatient and outpatient surgery and coordination of aftercare

9:10 – 10:10 Current trends in corporate medical travel contracting with employers and insurers

10:10 – 10:40 Networking & Stretch Break

10:40 – 11:40 Current trends in contracting with surgeons, dentists, anesthesiologists, facilities, hotels, and ground support services

11:40 -12:40  Lunch – provided

12:40 – 1:40  Breakout sessions

1:50 – 2:50  Breakout sessions

2:50 – 3:20  Networking & Stretch Break

3:20 – 4:20  Breakout Sessions

4:30 – 5:30  Wrap up session, exam, and conclusion

Symposium completion certificates will be presented at the wrap up and conclusion session on the second day for all who completed the entire training agenda, final exam and post-program review.

Early Bird Rate Expires March 7, 2020!

Regular Rate: $995.00
Early Bird Rate: $895.00 (Early bird deadline is March 7, 2020)
Group Rate: $3,980.00  – Send a team of four and a fifth member attends free! Call (800) 727-4160 to take advantage of this special offer, conditions apply. Need to register a large group (>5)? Call your registration representative at +1 (800) 727 4160 for large group pricing options.

Library Members: Save an additional $100 on registration! Call +1-800-727-4160  to receive your exclusive discount code. 

Cancellation Policy

Cancellation Policy

To Cancel an Order

If you decide that you want to cancel your order after the order has been placed, please contact the Customer Service Department at (800) 727.4160. They will cancel that order and determine the proper handling of your refund.

AskMariaTodd Event Registration Policies

Cancellation/Refund Policy

Due to the nature of live events – need for advance purchases and limited seating – full refunds are not offered. However, we do offer the following:

  • Cancellations received 30 days or more prior to the event are eligible for a refund, less a $250 cancellation fee. 
  • Cancellations made 30 to 10 days prior to the event are not eligible for refunds but are eligible for payment transfer (credit) to another AskMariaTodd event, less a $250 cancellation fee. The credit will be valid for up to 1 year from date of cancellation.
  • Participant(s) who cancel less than 10 days prior to the event will be considered “no shows” and will not be eligible for refunds/credits.
  • Participant(s) who do not cancel and do not attend are liable for the full registration fee.

Other Policies

AskMariaTodd reserves the right to cancel or reschedule programs and to close registration when programs are sold out. For these reasons, registrants are advised against purchasing non-refundable airline tickets. Should an event be postponed or cancelled, your registration fee will not be refunded but will automatically be applied to the rescheduled event or a AskMariaTodd event.

By registering for AskMariaTodd event you are agreeing to the following terms:

  1. I agree not to copy or permit to be copied, in any form or format, without the express written permission of AskMariaTodd™, any of the contents of the event materials or attendee profiles. I also agree not to use the event contents for any commercial, marketing, promotional, or other purposes. No solicitation is permitted by anyone except by exhibitors within the confinement of their booth. This policy is strictly enforced.
  2. I understand that I am prohibited from recording any educational session content unless I have obtained written permission in advance from AskMariaTodd™, including the use of recording on social media feeds.
  3. I agree to receive emails, mailings and faxes related to the AskMariaTodd event.
  4. For security reasons, badge swapping is not permitted. Anyone found wearing a badge that does not match his/her identification will be evicted from the event without a refund. In addition, the badge/name will be cancelled.
  5. You agree to all the terms and conditions set forth above, including the use of photographic images. Noncompliance will result in registration cancellation without refund. AskMariaTodd reserves the right to expel anyone in violation of these policies from the event.

The 2020 Medical Tourism Facilitator Symposium delivers two days of engaging education and training to medical and dental tourism facilitators, case managers, facility-employed care coordinators, and marketing and care quality and safety  directors in medical and dental tourism and health travel environments spanning the care continuum. Top industry experts impart fresh insight and actionable strategies for developing and sustaining effective credentialing, privileging, competence assessment, and medical staff governance processes amid constant changes to healthcare service delivery and reimbursement.  There’s no other class like it offered elsewhere in the world.

Whether you’re a newly minted facilitator or an industry veteran, a symposium regular or a first-time attendee, you won’t want to miss out on the industry’s premier training event. Learn from the leading recognized experts with 35+ years of experience in-the-trenches ready to share tools, tips, technique, success stories and practical application pointers. Plus, flexible session tracks allow attendees to custom-fit their training trajectories to their career focuses and experience levels.

The symposium’s unique emphasis on interactive discussion and collaborative problem solving empowers attendees with different professional vantage points to work together to achieve excellence in care coordination, travel, sales and marketing, commercial insurance contracting and operations. Healthcare organizations send their internal medical travel staff in teams to learn concrete strategies for streamlining key processes and fostering interdepartmental cohesion.

2020 Hot Topics:

  • How to design complex medical and dental treatment travel packages and medical travel itineraries that reduce complications
  • How to verify surgeon credentials and training, perform due diligence, designate medical and dental travel network privileging, and conduct peer review. 
  • Create bundled surgical and treatment package pricing while minimizing financial risks
  • Learn about international and domestic accreditation options – how to make unbiased comparisons between the various programs, certifications and designations and what every facilitator must know to assign value and importance to consumers
  • Special needs travel planning from wheels up to return back home
  • Coordinating inpatient and outpatient services and follow up care
  • Measurement and evaluation of clinical and patient satisfaction outcomes 
  • Hotel selection criteria and inspections
  • Partner and collaborator relationships and contracting 
  • Medical records handling that meets privacy and security regulations
  • New supplier orientation and contracting
  • Product development and marketing
  • Treatment and travel financing beyond cash and credit cards
  • Professional and business risk management
  • Accounting skills
  • The language of medical and dental conditions, treatments, and clinical communications

Who Should Attend 

  • New and veteran facilitators and case management professionals 
  • Hospital and clinical directors and managers 
  • Healthcare marketing and business development managers and directors
  • Surgeons, dentists and clinical specialists
  • Quality directors and managers 
  • Travel agents and tour operators 

Learning Objectives

  • Discover ways to help consumers coordinate and arrange medical and dental travel and tourism
  • Identify indicators on medical provider and facility applications which could be signs of high risk or other problems
  • Navigate the uncomfortable waters of confronting and managing a disruptive or unresponsive physician, dentist or facility who has made it into your network.
  • Improve relationships and efficiencies between hospitals, ground support, hotels and resorts, and other stakeholders and suppliers 
  • Implement an ongoing, systematic, collaborative approach to patient movement and care coordination at every level.

Photography Disclaimer

From time to time, AskMariaTodd™ or its contractors record, photograph, and/or stream the various aspects and activities of the Medical Tourism Facilitator Symposium for both archival and promotional purposes. By attending the conference, attendees give AskMariaTodd and its contractors permission to use any attendee’s voice and image in any such archival or promotional recording, photograph, or streaming activity without any compensation or credit to the attendee.

Program Materials

Please note that the program materials, checklists, template contracts and other valuable handouts will be available via download only. A download link will be provided prior to the event, but a printed book of the presentations will not be available on-site.

Travel information:

St. George local attractions include restaurants, all-year outdoor activities, museums, golf, climbing, cycling, hiking, state and national parks, theater and Las Vegas is 2 hours away.

Air travel: 
Closest Airport: SGU, served by AA, DL and UA
Alternatives: CDC (DL) and LAS (112 miles south) served by many domestic and international airlines.

Airport Shuttles:
St George Shuttle
St George Express

Desert Garden Inn: Trip Adviser Rating 4.5.

No block reserved, first-come-first-served, “AskMariaTodd” discount off published room rates. Several overflow hotels are located within .5 mile. 

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